Product and Shipping Info

Hours of Operation:

Office - Hours of Operation: Customer service is available 24/7 via our web Contact Page.

Distribution Center – Hours of Operation: The distribution center picks, packs and prepares shipment of orders 24/7.  USPS typically picks up packages  throughout the day, with their last pick up time being at 3:00 p.m. 
While customers may receive an email that their order has shipped, the your package(s) may not arrive to the USPS terminal until after 6:00 p.m. We suggest accessing USPS tracking after 7:00 p.m. Central Standard Time.

Shopping & Payment Information:

Placing orders: Our products are considered to be the best in the business and we work around the clock 24 hours a day, 7 days a week and 365 days a year at

To request to speak with a customer service agent, please refer to our contact page, or email us direct at

Payment Methods:  If placing an order during a sale, orders must be finalized and paid by end of the sale. We accept all major credit cards.  We do not accept personal checks.

Receiving Your Order:

Order Processing Times: We strive to process all orders as quickly as possible. Your order will be shipped within 48 hours on the business days after your order is placed.

Processing times will vary depending on current order volume.
Bulk items may take longer to process depending on production times.  

Shipping – US: We ship using USPS to US Territories and Canada only. Domestic orders only.

Shipping Transit Times: Once your package leaves our facility, the shipping carrier determines the transit times, we do not. USPS transit times vary, depending on your location, time of year and extreme weather, and are based on business days. They typically take longer to ship during the fall holiday season and nationwide online Black Friday Sale days. Transit Times for US Postal Priority Mail can vary and may take longer than expected to deliver.

Pick-Up Policy: We do not offer customer pick-up.

Order Changes:

Damaged or Missing Items: We are highly committed to making sure you receive outstanding products in perfect condition. If your order is damaged we ask that you immediately contact us at so that we can initiate an investigation and claim with USPS. We will need photos of items, the shipping box and labels. We will be happy to replace or refund your missing or damaged items.

No refunds on custom or service orders.

If there are missing items in your order, we deeply apologize. We would like to get you these products as soon as possible therefore we ask that you notify us within 48 hours of purchase. We will get you the missing items to you immediately..

Refunds & Returns

We take pride in offering products with unsurpassed quality. We have thousands of real customer 5 star reviews available on our Etsy shop ( that will assist you in making informed buying decisions. Since our website was rebuilt one year after our Etsy shop grand opening, all of our reviews can be found here.   Also, a large portion of our products produce cosmetics and handmade ingredients, and we are unable to accept returns.

Wish List

While viewing products, you will have an option to save a product to your “Wish List”. To view your current wish list, simply log into your account.

Questions & Expert Answers

We offer the ability for customers to ask questions online and receive answers from our expert in-house team of craftsman. Please email us your questions. We will give you a informed reply within 24 hours.  

Product Rating System / Guidelines

We want you to have easy access to product ratings and reviews. You can submit written ratings and reviews for items you have purchased. We encourage customers to share honest opinions, both favorable and unfavorable so that other customers can make smart buying choices.

Who can create customer reviews?
You must purchase a product before you can rate and review it. We encourage customers to not only look at a product.. We do have rules for submitting reviews, and we reserve the right to deny reviews that do not fall within our guidelines.

What's not allowed
We appreciate your time and participation in our product rating and reviews program. We limit customer participation to one review per product and reserve the right to remove reviews that include any of the following:

Objectionable Material:
  • Obscene, confrontational or distasteful content
  • Profanity or spiteful remarks
  • Promotion of illegal conduct
  • Promotion of other businesses or competitors
  • Off topic comments

Inappropriate Content:

  • Advertisements, promotional material or repeated posts that excessively make the same point
  • Comments by or on behalf of a person or company with a directly competing product or business
  • Posts intended to advertise a business including yourself, manufacturers or competitors
  • Confrontational feedback to other reviewers
  • Details about availability or alternative ordering locations
  • Feedback about typos or inaccuracies in our website or product description
  • Feedback about customer service or general company policies
  • Content that is intended to harm a person, business or company including product sales